Customer Relations Executive CRE

1. Customer Interactions:

• Proactively engage with customers to build and maintain positive relationships.
• Address customer inquiries provide information and resolve issues in a timely manner.
• Ensure a high level of customer satisfaction through effective communication and problem resolution.

1. Customer Feedback:

• Collect and analyze customer feedback to identify areas for improvement.
• Collaborate with internal teams to implement changes based on customer input.
• Regularly update customer profiles to ensure accurate information and preferences.

1. Documentation and Reporting:

• Maintain detailed records of customer interactions and feedback.
• Generate reports highlighting key customer trends and concerns.
• Contribute to the development of strategies based on customer insights.

1. Communication Skills:

• Exhibit excellent verbal and written communication skills in English.
• Create and disseminate clear and concise information to customers and internal teams.
• Provide product/service information and updates as needed.

1. Experience:

• Minimum of 1 year of handson experience in Customer Relations.
• Demonstrated ability to manage and enhance customer relationships effectively.

1. Language Skills:

• Fluent in English (verbal and written).
• Ability to communicate complex information in a clear and understandable manner.

1. Customer Focus

• Genuine interest in understanding and meeting customer needs.
• Ability to empathize with customers and provide personalized solutions.

1. Team Collaboration:

• Work collaboratively with colleagues to ensure a seamless customer experience.
• Share customer insights with relevant teams to enhance overall product/service offerings.

1. ProblemSolving:

• Strong problemsolving skills with a proactive and solutionoriented mindset.
• Handle customer concerns with professionalism and efficiency.

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