Relationship Manager- Banking- freshers-walkin Drive

Position description: Ensuring that customers get worldclass services and their needs are understood and

met through financial products that the Bank has to offer.

Primary Responsibilities:

Customer Engagement: Continuous engagement with the portfolio customers mapped as per the

contact policy with accurate amp; complete capture of interaction details.

Call handling as per defined standards.

Accurate resolution for customer queries.

Promoting Digital Banking services for a superior customer service experience.

Profiling of customers in order to aid right crossservicing of Bank products

Accurate logging and resolution of complaints.

Attrition control of customers.

Regular interactions with the customers and proactively assessing customer needs.

Deepening relationship by cross selling sticky products like Demat Bill Pay Advisory etc.

Ensure portfolio quality of relationship while racing considering eligibility.

Monitor large amount movements and account closure from the deposit accounts.

Ensure retention of customers

Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by the

respective VRM

Sales: Right crosssell of products basis profiling and engagement.

Penetration of products across groups.

Sales across all product segmentsTPP Assets Cards etc.

Acquiring amp; grouping of all related IDs of the Primary ID.

Use of triggers to track maturity of FDs movement of CASA balances etc.and prevent outflow.

Ensure Staff are trained on product knowledge and requisite certifications.

Income to be generated at a customer level.

Interaction Quality: Achieve Quality benchmarks defined from time to time.

Complete and accurate capture of call interactions including profiling thereby aiding relationship

management.

Audit and Service Quality Ensure all laid down system and process are followed as stipulated by

Audit and Senior Management

Ensure accurate and timely submission of financial transactions amp; requests.

Adherence to set processes of updating customer interactions in CRM next.

MIS Reporting: Ensure timely submission of Customer base review reports as requested by

Central Team Senior Management.

Additional Responsibilities:

To engage regularly with the customers as defined by the contact policy and provide a Consistent

amp; a Superior Digital Experience. Ensuring that customers get worldclass services and their needs

are u

To enhance Customer Relationship amp; while doing so Educate Encourage amp; Induce the customers

to use the Digital mediums for their banking transactions needs while keeping a window to talk

to the b

Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines

and regulatory requirements are followed.

So that the RM becomes the top of the mind recall amongst the customers in the catchment for all

their financial needs and services

thereby ensuring that the RM also achieves the key performance parameters set

Educational qualifications preferred

Category: Bachelors Degree Masters Degree

Required work experience

Industry: BFSIInsurance

Role: FresherSales

Years of experience: 0 to 1

Required Skills:

Basic Banking

Communication

customer base review,profiling of customers,cross-sell of products,vrm,bill pay,accurate resolution,crm,portfolio quality of relationship,logging and resolution of complaints,grouping of all related ids,assets,demat,digital experience,performance parameters,capture of call interactions,achieve quality benchmarks,penetration of products,service quality,digital banking services,cards,tpp,basic banking communication