Medical Counter Assistant Sales
نُشرت في :
30-01-2024
صاحب العمل نشط
1 وظيفة شاغرة
هذا المنشور غير متاح الآن! ربما يكون قد تم شغل الوظيفة.
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
PURPOSE OF THE ROLE
A key member of the Customer Engagement Team accountable for taking customer orders and complaints. Ensuring customer satisfaction and fulfilling customer needs by channelling orders and complaints to the appropriate quarters for addressing and following up to ensure execution.
REPORTS TO
Customer Engagement Manager
DUTIES & RESPONSIBILITIES
Pick orders from the Companys website mobile application hotlines WhatsApp text messages and any other means by which orders are submitted to the company.
Pass on all orders to the operations team for fulfilment.
Follow through to ensure orders submitted to the operations team have gone through the customer journey and duly executed
Collate customer data.
Send anniversary and special day messages to customer
Take process enquire and respond to all customer complaints
Understand the various portfolios or customer groupings and the benefits they are entitled to
Give the appropriate and correct message to the customer
Gather market intelligence for the company
Submit daily and weekly customer service report
Improve and ensure customer retention and growth
A member of the product development team
Generate sales for the Companys APP (Web and Mobile)
And any duty that may be assigned
Requirements
TECHNICAL COMPETENCIES
A certificate in Counter Medical Assistant. Should have a minimum of work experience of 5 Years 3 of which should be at a retail pharmacy
Adept at Microsoft Office Suite
Excellent written and oral communication
Sound knowledge of customer service
Knowledge in pharmaceuticals
Ability to read prescriptions and raise queries where need be
Report Writing/Business Communication
Analytical/Problem Solving skills
MANAGERIAL COMPETENCIES
Excellent at listening to customer complaints and assuring them.
Strong SelfManagement Skills
Team player
Planning
BEHAVIORAL COMPETENCIES
Collaborative
Timeconscious
Proactive
Optimistic
Honest
Envisioning
Sociable
Innovative/ creative
EXTERNAL RELATIONSHIPS
Patients Medical practitioners guardians relatives medical facilities etc
KEY PERFORMANCE INDICATORS
Customer satisfaction
Customer retention
Resolving customer complaints
Adept at Microsoft Office Suite Excellent written and oral communication Sound knowledge in customer service Knowledge in pharmaceuticals Ability to read prescriptions and raise queries where need be Report Writing/Business Communication Analytical/Problem Solving skills
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
