Lead Account Manager

Role

Heading account management function for the Technology team at Mirum India; Mumbai being preferable as a working location.

Key skills and experience

1. Should have more than 78 years of experience in managing Technology clients and work on understanding technical scope requirements and documenting the same and create proposals to upsell services.
2. Thorough understanding of technology stacks along with understanding on SEO Testing UX/UI and website development.

KRAs

1. Client relationships: Ability to handle multiple clients and engage with all stakeholders at the client end that would reflect in getting good CSATs.
2. Driving other internal and external stakeholders: Instilling a sense of purpose ownership passion and responsibility in own team as well as rallying support from creative media and tech teams to work for a common cause.
3. Generate sales & opportunity among allocated key client accounts including upselling and crossselling for Technology projects
4. Develops and maintains longterm relationships with accounts
5. Revenue generation: Contribute to targets actively and pursue newer opportunities across client sets.
6. Payments & Collections accountability.