CRM Manager

• Train Head and Lead the CRM Team
  
• Organize Contact Centers
  
• Ensure customer service levels are exceptional.
  
• Responsible for managing and improving customer relationships developing customercentric strategies implementing market segmentation managing CRM projects.
  
• Ensure all relevant metrics are met
  
• Track Performance
  
• Client Management
  
• Coaching and Mentoring the team
  
• Database collection from pan India sorting it Engaging CRM solution providers & onboarding it panIndia
  
• Continuous improvement
  
• Critical reports for further analysis and appropriate action plans
  
• Work closely with the L&D team to design and develop training programs
  
• Data Analytics
  
• Loyalty Programs
  
• Customer Engagement
  
• Audience Segmentation
  

Requirements

• Proven experience in CRM
  
• Strong organizational and project management skills.
  
• Excellent communication and interpersonal abilities.
  
• Familiarity with CRM systems and tools and social media platforms
  
• Analytical Skills Sales and Market Segmentation skills
  
• Excellent Communication Skills
  
• Experience in Project Management specifically in cRM
  
• Good networking skills with the ability to maintain relationships with clients and customers
  
• A keen understanding of industry trends and CRM Practices
  
• Google Analytics