CRM Manager - Service
CRM Manager - Service
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location Trichy
Job Description
- Develop and implement customer relationship management strategies to enhance customer satisfaction and retention.
- Collaborate with the service team to identify customer needs and preferences.
- yze customer data and feedback to identify trends and opportunities for improvement.
- Design and execute customer retention programs and initiatives.
- Monitor customer satisfaction levels and implement strategies to address any issues or concerns.
- Utilize CRM software to track customer interactions and measure the effectiveness of customer retention efforts.
- Collaborate with crossfunctional teams to ensure a seamless customer experience.
- Bachelors degree in marketing business or related field.
- Proven work experience as a CRM Manager or similar role in the communications industry.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal ss.
- Proficiency in CRM software and data ysis tools.
- Ability to work collaboratively in a team environment.
- Strong ytical and problemsolving abilities.
- Knowledge of customer retention strategies and best practices.
Main Responsibilities: Take orders from customers accurately and efficiently. Call out to customers to collect their orders. Pack food for take away, ensuring all orders are correct and items are properly packaged. Handle cash transactions, credit card payments, and issue receipts. Maintain a clean and organized work area. Ensure excellent customer service and address any customer inquiries or concerns. ist in restocking supplies and managing inventory. Adhere to all food safety and hygiene regulations. Work collaboratively with other team members to ensure smooth operations. Perform other related duties as igned by the supervisor.
Employment Type
Full Time
