The Staff Pad has partnered with a Hospitality and Technology company in Houston Texas looking to add a Client Success Specialist to the team. This is a fulltime exempt position in the Client Success Department. This position serves as a point of contact and link between internal departments and customers. The ideal candidate must be customercentric detailoriented critical thinker with excellent organizational skills along with the ability to prioritize tasks and meet deadlines. Must enthusiastically support the Client Success Team and manage a large work volume in a fastpaced environment.

Essential Job Duties and Responsibilities

• Manage all aspects of the Acceptance of Assignment (AoA) process.
  
• Coordinates the newly installed customer Onboarding process.
  
• Manages the Retention email and processes cancellations for accounts as needed as well as provides a positive exit experience.
  
• Steps in when needed to speak with customers serving as backup for Client Success Managers.
  
• Supports leadership team by facilitating interdepartmental communications and interactions between internal and external parties.
  

Qualifications and Skills:

• Account Management/Customer Service experience of 3 years.
  
• Detailoriented mindset.
  
• Strong organizational astuteness.
  
• Creative problemsolving skills
  
• Keen interpersonal and oral/written skills to effectively interact with all levels of company personnel.
  
• Ability to balance multiple tasks simultaneously and quickly switch between priorities/tasks
  
• Excellent analytical thinking continuous followup and communication skills.
  
• Proficient in Microsoft Office.
  
• Great team attitude and willingness to learn and accept coaching.
  
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Other things you must be comfortable with:

• You must be comfortable in the role of servant leader.
  
• You must lead by doing and set a good example for other team members.
  
• All these things include being highly responsive to team members clients and executive team members.
  
• Must live WorldVues commitment to the C.H.I.R.P Coachable Humble Intelligence Responsive and Persistent.
  

Why We re a Better Place to Work:

Competitive compensation this position is eligible for an increase after 90 days.

Health insurance and medical coverage benefits (Medical Dental Vision Short Term Disability Long Term Disability and Life Insurance).

401(k) with employer match.

Paid time off including 9 Companypaid Holidays.

Stocked breakroom with a variety of snacks and beverages.

Discounted fitness memberships through health provider.