Role Responsibility
Beauty spa management
Treatment choice and schedules
Staffing
Training
Ensuring the spa is run to a high standard
Profitability
Complying with all government regulations
Detailed Duty & Responsibilities
- Sets a positive example for guest relations
- Interacts with guests to obtain feedback on product quality and service levels
- Handles guest problems and complaints
- Empower associates to provide excellent customer service
- Solicits associate feedback utilizes an open door policy and reviews associate satisfaction results to identify and address associate problems or concerns
- Ensures associates understand expectations and parameters
- Strives to improve service performance
- Brings issues to the attention of the department manager and Human Resources as necessary
- Managing the daytoday operations of the spa
- Ensures all associates have the proper supplies equipment and uniforms
- Observes service behaviors of associates and provides feedback to individuals
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
- Participates in associate progressive discipline procedures
- Participates in an ongoing associate recognition program
- Reviews comment cards and guest satisfaction results with associates
- Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job
- Supervises ongoing training initiatives and conducts training when appropriate
- Establishes and maintains open collaborative relationships with associates and ensures associates do the same within the team
- Celebrates successes and publicly recognizes the contributions of team members
- Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department
- Manages supplies and equipment inventories within budget
- Maintains cleanliness of spa and related areas and equipment
You must have
Relevant recognized qualifications
Have run and managed a similar business in Dubai before
Minimum five years of experience
Be driven to succeed
Treat the business as you would your own
Fluent in English
Our client
A Spa that provides beauty and general wellbeing services for women in the comfort of their homes in a professional specialized safe and in a modern way
Two Spa managers Riyadh and Khobar 
Female Years 
Background Spa Massage Nails hairstyle 
Any nationality  With Transferable Iqama 
Remote Work
No