Client Service Representative CSR Account Manager

Centurion Analytics, LLC is seeking an experienced Client Service Representative/ Account Manager to support our client in Hudson, MA.

Responsibilities:

The primary responsibilities of the Client Service Representative are to support clients to ensure completion of their projects and serve as consultant to meet client s marketing production services objective.

General Duties Include But Are Not Limited To:

• Respond to new and existing client inquiries and order requests including understanding client requirements, initiating estimates and quotes and providing technical support to achieve clients marketing goals
  
• Enter orders into ERP system
  
• Create purchase orders for varied components of projects
  
• Work closely with production team as client advocate to communicate objectives clearly and manage production to ensure quality and expectations are met
  
• Handle client communication and documentation for client meetings, project status, inventory, and project/program requirements
  
• Track project schedules, budgets, and quality goals for each client project
  
• Proactively resolve issues and handle challenges to meet client objectives
  

Requirements

• Experience in print, mail, fulfillment, or promotional industry
  
• At least a high school diploma or equivalent
  
• Experience with billing/invoicing and estimating
  
• Large scale project management experience
  

Benefits

• Health Insurance
  
• 401K
  
• Life Insurance
  
• PTO
  
• Paid Holidays