IVR Architect

Position: IVR Architect
Location: Remote
Experience: 10+ Yrs

Mandate experience - IVR Application Architect, Bot development, Cisco UCCE

• Hands on experience in Cisco CVP call studio IVR application.
• Hand on experience working on speech based conversational IVR applications and understanding the nuances of CX in terms of meeting the business requirement for a given use case.
• Knowledge on google CCAI or any other bot development platforms like AWS Lex.
• Hands on knowledge on various 3rd party integration likes DB and APIs.
• Knowledge on basic application security requirements and working knowledge of SSL based API calls.
• Experience on interfacing with CC components and various integration
• Working knowledge on CRM integrations with agent desktops
• Knowledge on custom reporting frameworks and building reports satisfying various customer requirements.

IVR ARCHITECT , AWS , SSL