136 Senior ServiceNow Architect
136 Senior ServiceNow Architect
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Architect configure and customize the ServiceNow platform to meet the organizations specific needs and requirements from multiple teams within the organization.
- Define and manage data structures such as tables fields and relationships.
- Architect design and implement business rules workflows and UI policies.
- Define roles and groups required for each workflow; access and permissions based on organizational requirements.
- Provide support for workflow or story related issues.
- Enhance the existing Incident management workflows and define SLA s and Approvals.
- Design and implement Problem Management processes in ServiceNow according to Agency requirements.
- Design and implement theChange Management module according to the Agency requirements and ITIL best practices.
- Design and implement the Service Catalog.
- Create and manage service requests and service offerings as defined by the Agency.
- Integrate ServiceNow with internal applications.
- Implement automation through workflows scripting and orchestration.
- Develop and maintain reports and dashboards to provide insights into IT service performance.
- Customize and configure reporting tools within the ServiceNow platform.
- Plan and execute platform upgrades.
- Manage patches and updates to ensure the platforms security and stability.
- Design and implement the Knowledge Management module.
- Identify and address issues related to performance and scalability as needed.
- Provide training to endusers and other administrators.
- Document configuration changes processes and best practices.
- Design and implement the ServiceNow CMDB as defined by the Agency.
Requirements
- A bachelor s degree from an accredited college or university with a major in Computer Science Information Systems or Engineering.
- A minimum of eight (8) years of experience architecting the ServiceNow platform.
- A minimum of five (5) years of experience with ServiceNow development including creating custom applications and modules.
- A minimum of five (5) years of experience in performance tuning and optimizing the ServiceNow platform for scalability and responsiveness.
- A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware software and/or enterprise applications at an expert level.
- A minimum of five (5) years of experience designing and creating incident problem and change management modules in ServiceNow developing and maintaining the Service Catalog.
- A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform including knowledge of tables fields forms and workflows.
- A minimum of two (2) years of experience managing user accounts roles and groups enforcing access controls and permissions.
- A minimum of two (2) years of experience planning and executing ServiceNow platform upgrades and migrations.
- Familiarity with integrating ServiceNow with other systems and applications.
- Proficiency in advanced scripting languages within the ServiceNow platform such as GlideScript (JavaScript) or AngularJS.
- Ability to create and customize reports and dashboards within ServiceNow.
- Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).
- ServiceNow Certified Implementation Specialist certifications in specific modules such as IT Service Management (ITSM) Service Catalog or other relevant areas.
- ServiceNow Certified System Administrator (CSA) certification.
- ITIL (Information Technology Infrastructure Library) certification.
Business Process Engineering, Process Analysis and Design, Data Analysis, Process Management.
Education
Graduate, MBA Preferred.
Employment Type
Full Time
