Call Center Customer Service Representative

LINQM is looking for an experienced customer service representative to join the call center operations of a medical device company.

What you'll bring:
2-4 years of call center or customer service experience.

Verbal and written communication skills, attention to detail, interpersonal skills.
Ability to work independently.
Ability to accurately document and record customers' information.
Previous experience with computer application such as Microsoft Office Suite.

Job duties:
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Refer unresolved customer grievances to designated departments for further investigation.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.