Call Center Representative

Position Title: Call Center Representative

Location: Miami FL

Department: Customer Service

Reports To: Call Center Supervisor/Manager

Job Type: Fulltime

Job Overview:

The Call Center Representative will be responsible for handling a high volume of inbound and outbound calls addressing customer inquiries providing information about our products and services and resolving issues efficiently and professionally. The ideal candidate will possess excellent communication skills a friendly and empathetic demeanor and the ability to work in a fastpaced environment.

Key Responsibilities:

• Customer Interaction: Answer incoming calls and respond to customer emails in a timely and professional manner.
• Issue Resolution: Resolve customer issues complaints and inquiries by providing accurate information and solutions.
• Product Knowledge: Maintain a deep understanding of our products and services to effectively assist customers.
• Followup: Conduct followup calls to ensure customer satisfaction and resolve any ongoing issues.
• Team Collaboration: Work closely with team members and other departments to provide seamless customer service.
• Performance Metrics: Meet or exceed individual and team performance metrics and goals.

Qualifications:

• High school diploma or equivalent; additional education or relevant certification is a plus.
• Excellent verbal and written communication skills.
• Strong problemsolving abilities and attention to detail.
• Proficiency with computer systems and software applications.
• Ability to handle stressful situations and remain calm under pressure.
• Strong organizational skills and the ability to multitask.