Arena Club Tailgate Guest Experience Manager

Gameday Your Way is a growing events hospitality business that specializes in delivering fun & engaging events for our customers before football games at Notre Dame, Northwestern, University of Wisconsin, Indiana University and Soldier Field. We are seeking a skilled and experienced Arena Club Tailgate Guest Experience manager who will welcome guest and address their needs effectively and efficiently.

Responsibilities:

• Serve as the main point of contact for guests in the Arena Club event, addressing inquiries, providing information, and resolving any issues or concerns.
  
• Foster a welcoming and engaging atmosphere, actively engaging with guests, anticipating their needs, and providing personalized assistance.
  
• Handle any challenging or escalated situations with diplomacy and professionalism, ensuring a positive experience for all guests.
  
• Collaborate with food and beverage teams to serve guests that need an added touch.
  

Date Range:

• September through November with required working dates of September 9-10, September 30-October 1, October 14-15, October 21-22, November 9, December 9-10
  

• In-person at event sites at Soldier field
  

Shift:

• 10-14 hours + 90-minute weekly meetings.
  

Who We Are and Who We Are Looking for

• We never give up
  
• Our approach to problem-solving is How do we get this done? , not Can this be done?
  

Kind and Caring

• We genuinely care about our customers and their experiences
  
• We care about our employees, vendors, and partners and want them to be happy
  

Authentic

• Our experiences are authentic, not generic | Our people are genuine & honest - no pretenses or airs; no lies or over-promising
  

Fun and Enthusiastic

• Our workplace, employees, and vendors are fun places and people to be around
  
• We believe that you can work hard without it being painful; we attack challenges as opportunities to be collectively overcome and celebrated
  

Goes The Extra Mile

• We don t settle for good enough, we pay attention to detail, we under promise & over deliver
  
• We don t say no or we can t , we say yes or let me see what we can do for you
  

If you are a motivated, organized, and experienced event producer with a passion for delivering top-notch tailgate experiences, then we want to hear from you. Apply now and join our team!

• Proven experience in event management and customer service
  
• Strong organizational and project management skills.
  
• Excellent communication, negotiation, and interpersonal skills
  
• Proven ability to work under pressure and meet tight deadlines
  
• Passion for sports and experience in the sports industry is a plus
  
• Outgoing and cheerful in nature. Not afraid to approach and engage with strangers.