Arena Club Tailgate Guest Experience Manager
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Job Description
Job Title: Arena Club Tailgate Guest Experience Manager
Job Type: Part-time/Seasonal
Company: Gameday Your Way
Location: Chicago, IL
Pay: $21/hour
Gameday Your Way is a growing events hospitality business that specializes in delivering fun & engaging events for our customers before football games at Notre Dame, Northwestern, University of Wisconsin, Indiana University and Soldier Field. We are seeking a skilled and experienced Arena Club Tailgate Guest Experience manager who will welcome guest and address their needs effectively and efficiently.
Responsibilities:
- Serve as the main point of contact for guests in the Arena Club event, addressing inquiries, providing information, and resolving any issues or concerns.
- Foster a welcoming and engaging atmosphere, actively engaging with guests, anticipating their needs, and providing personalized assistance.
- Handle any challenging or escalated situations with diplomacy and professionalism, ensuring a positive experience for all guests.
- Collaborate with food and beverage teams to serve guests that need an added touch.
Date Range:
September through November with required working dates of September 9-10, September 30-October 1, October 14-15, October 21-22, November 9, December 9-10
In-person at event sites at Soldier field
Shift:
10-14 hours + 90-minute weekly meetings.
Who We Are and Who We Are Looking for
- We never give up
- Our approach to problem-solving is How do we get this done? , not Can this be done?
Kind and Caring
- We genuinely care about our customers and their experiences
- We care about our employees, vendors, and partners and want them to be happy
Authentic
- Our experiences are authentic, not generic | Our people are genuine & honest - no pretenses or airs; no lies or over-promising
Fun and Enthusiastic
- Our workplace, employees, and vendors are fun places and people to be around
- We believe that you can work hard without it being painful; we attack challenges as opportunities to be collectively overcome and celebrated
Goes The Extra Mile
- We don t settle for good enough, we pay attention to detail, we under promise & over deliver
- We don t say no or we can t , we say yes or let me see what we can do for you
If you are a motivated, organized, and experienced event producer with a passion for delivering top-notch tailgate experiences, then we want to hear from you. Apply now and join our team!
Requirements
- Proven experience in event management and customer service
- Strong organizational and project management skills.
- Excellent communication, negotiation, and interpersonal skills
- Proven ability to work under pressure and meet tight deadlines
- Passion for sports and experience in the sports industry is a plus
- Outgoing and cheerful in nature. Not afraid to approach and engage with strangers.
Qualifications: 2+ years of event work preferred. Proven track record of providing a high level of service to customers. Excellent verbal and written communication skills. Strong problem-solving and critical thinking skills. Ability to work independently as well as with a team. Strong leadership skills. Passion for sports and entertainment travel. Has a can do attitude and loves to be challenged. Ability to work under pressure, organize and prioritize responsibilities. Weekend availability required Who We Are: We are committed to our core values, which every employee must share and demonstrate: We are Authentic Our experiences are authentic, not generic. Our people are genuine & honest We are Customer Focused We put the customer experience above other considerations. We put ourselves in our customer s shoes when making decisions. We Go The Extra Mile We don t settle for good enough, we pay attention to detail, we under promise & over-deliver. We don t say no or we can t , we say yes or let me see what we can do for you We are Fun and Enthusiastic Our workplace, employees, and vendors are fun places and people to be around. We believe that you can work hard without it being painful; we attack challenges as opportunities to be collectively overcome and celebrated. We are Kind and Caring We genuinely care about our customers and their experiences. We care about our employees, vendors, and partners and want them to be happy. We are Unstoppable We never give up Our approach to problem-solving is How do we get this done? , not Can this be done? If you're passionate about sports and love tailgating, we encourage you to apply for this exciting opportunity. Gameday Your Way is an equal opportunity employer committed to diversity and inclusion.
Employment Type
Full Time
