Director Of Operations - Restaurant Group - US

General Administration:

• Operations: Ensure smooth running of the operations of the restaurants (Miami &New York)by providing necessary support and guidance to the Outlet General Managers/Restaurant Managers by supporting and monitoring daily operations, food hygiene, HACCP guidelines, implementing and following SOP s of the Outlets, etc
• Development: work with the owner of the group to open the new venues in the US under different brands.
• Be the focal point of communication for the Group and the owner
• Be abreast with the new industry trends. Conduct competitive analysis of pricing and offering.
• Finance: To establish and achieve Outlet s annual financial budget forecasts, i.e. meet / maximizes the monthly revenue and GOP targets by exercising a constant control of the operational expenses. Have control on P&L, food cost, Beverage cost, & net profits.
• Budgets: Have control on operational budget, Capex, pre-opening budget, forecasts, ensure that manning guides are adhered to.
• To confer with the Outlet General Managers/Restaurant In charge on reports, forecasts, budget, marketing plan, festivals and special promotions.
• To keep abreast of competitive trends, new products, and legislation.
• Purchasing: Negotiate pricing and ensure contracts are followed correctly.
• Maintenance: Follow up on weekly reports/ log books to ensure that the issues are rectified in a timely manner.
• Marketing: Drive business and be creative.
• Special Events: Maintain a calendar of events for each entity, follow up of all these events and ensuring its success.
• Strategy: Follow company s vision and actively engage in communicating to others.
• Recruitment: Support recruitment to be in line with manning budget and as per the Outlet standards and nationality mix.
• HR: Be proactive in initiating all staff welfare activities, adherence to Policies & Procedures, carry out disciplinary, performance management, succession planning, ensuring legal compliance with staffing etc
• Ensures employees develop their skills to the highest level possible and provides guidance as they progress through their careers.
• Identifies employees with high potential and gains validation. Ensures high potentials are followed up effectively and that they are given personalised support.
• Develops team spirit and motivation by creating a good working atmosphere
• Legal: To ensure that for the outlets featuring live entertainment, all legal documents are obtained in advance and copies are distributed to all concerned key personnel i.e. NOC, etc. in a timely manner.
• To ensure that all outlet operations adhere to the legal framework and requirements.
• To lead by example, adopting a positive attitude to keep the team spirit at its highest level.
• PR: Liaise on a regular basis with all stakeholders.

Remote Work :

No