صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني• Responding to client queries and providing remote technical software support in a timely manner.
• Maintaining highest client satisfaction and relationships even in severe and pressurized situations.
• Interacting with client and IBM functions consistently until problem solution.
• Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business.
• Employing IBM’s standard support delivery methodologies and tools.
• Logging all related activities for each customer query and handling client data securely.
• Performing in international software support delivery processes and environments.
• Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps).
• Identify known defects and fixes to resolve problems.
• Provide assistance on supported product known defects for which available corrective service information and program fixes are available.
• Identify suspected defects and engage development teams to assist in resolution.
دوام كامل