Vendor Operations Manager

Responsibilities:

• Have direct responsibility for the results of vendor operations, working closely with external vendor partners and internal operational teams
• Review vendors’ data, identify process improvement opportunities, and drive improvement of vendors’ performance.
• Own and drive key initiatives/programs impacting vendors’ operations
• Ensure to track, measure, report, and evaluate Key Account Managers’ performance, including but not limited to their assigned vendors’ adherence to SLA.
• Stimulate steady process enhancement to present increasing operational efficiency in entire business partner processes.