IT Service Delivery

Responsibilities:
• Proactively inform customer and end-users in advance of any anticipated service interruptions
• Proactive Action (identified proactively by the CSM)
• Handles non-commercial customer queries and complex customer service issues
• Work with the account team to sell Orange products and services
• Customer Complaints and Escalations handling (including those related to customer invoices
• Ensure customers complaints are managed and resolved in a timely manner
• Prepares periodic customer service reviews
• Quality Connect Survey (related to any and all functional areas)