Senior IT Specialist

• Provides technical support by working on tickets filed for IT assistance
  
• Responsible in providing assistance for software users in multiple departments
  across multiple locations within the Administrative Services Division.
  
• Preforms troubleshooting efforts for major hardware or software problems and works with vendors to return defective products for service.
  
• Systems Support Technician also gathers and manages information needed for maintenance of departmental system documentation and inventory databases
  

Requirements

At least 2 years of IT Service Desk Support experience

With experience working with IT ticketing system

Preferred familiarity with Microsoft Suites (Windows) and VPN troubleshooting

With Average and Above Average Written and Oral Communication Skills

Customer Service Oriented personality

College level in BS IT

Required Education / Certificates / Experience Bachelor s degree or equivalent years of experience Minimum 3 years in a high-performance project management capacity Strong excel/data management skills (Excel, Google sheets, spreadsheets, SQL) Experience with HR, Health Benefits, and Payroll concepts is essential Experience with EDI is required HCM experience is preferred Experience with project management software and tools Strong client management experience Ability to work independently Required excellent interpersonal skills; both verbal and written Attention to details Strong analytical skills to identify and resolve problems quickly Attributes / Characteristics Communication Excellent communicator. Proactively asks questions and engages with the team. Takes initiative to provide assistance where needed Project Management Proactively identifies problems for own work and adjacent work, communicates any issues early to help course-correct and the ability to balance and manage multiple streams of work concurrently Coaching & Feedback Proactively seeks feedback and implements changes Flexibility and adaptability Thrives in a fast-paced and always changing environment. Doesn t fade under pressure Client Service Dedicated to exemplary client satisfaction. Delights the client, established strong relationships, and turn-around challenges in a thoughtful and meaningful way