Tasks
Desktop Support Engineer /IT Support Enginer
Location: Albstadt, Germany Physical presence onsite needed
Type: Fulltime Permanent OR Fixed Term Employment
A1/A2/B1/B2 or Fluent German language skills required
Job Description
- The IT Technical Support Assistant will be responsible for performing the maintenance and upkeep of computer equipment; assists in the administration of computer networks, supporting users in the areas of hardware and software, including assembly, repair and settings.
Essential Functions (main responsibilities):
- German Fluency is Mandatory
- 2+ years of experience in IT Support dealing with a
manufacturing environment (Preferred); - Provide assistance
in the first level of
support to the end user and ensure working through the
Central Service Desk support for all the User tickets; - Provide support to computer users, assembly, setting up and configuration of equipment and software from users, as well as carry out repairs;
- Inventory control of existing hardware and software, Register new starters and follow up maintenance contracts and
warranty periods; - Provide training for users in the available applications,
providing support in solving problems; - Contact software suppliers for troubleshooting of
acquired applications; - Make OS setup (Windows 7, Windows 8, Windows 10 and all
future OS releases, perform network printer setup, software installation and configuration (package Microsoft Office
365, browsers, ERP systems), and setup networked computers (Kaseya platform) or
any other new tool sets which are introduced at the site. - Equipment assembly and deployment of the systems used, as
well provide training for the users; - Receive and organize all equipment into the IT department
stock, testing and selecting parts for use in the computer equipment park; - Ensure internal computer cleaning, printers basic
maintenance, as internal cleaning, toners change, cartridges, fuser rollers and
rubber;
Requirements
- Work with the global asset manager and participate in the
review process of new software and applications software procurement at the
local level; - Ensure equipment maintenance and conservation;
- Make backups and other security procedures of stored
data; - Create and implement restriction procedures of access and
use of network, such as passwords, drives elimination, etc.; - Install update software and make other adaptations /
modifications to improve equipment performance; - Participate in the analysis of parts / accessories and
computer materials requiring specification or configuration; - Prepare monitoring reports of the technical work done;