Account Manager - Kenya

Job Description

The primary main purpose of the position is to build and maintain relationships with existing customers. A secondary purpose is to follow up on incoming leads and close deals where possible.

To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service. The incumbent must uphold our promise to clients that we go beyond the expected.

Duties & Responsibilities

• Contact, resolve problems & queries and build relationships with allocated clients
• Servicing of existing clients by uncovering the immediate need (health checks, account review, fleet training, self-service portal)
• Develop unique ways to grow the business with customers and provide solutions to management in the face of challenges
• Deliver continuous training to business sources and clients to explain products
• Market and promote products in order to increase brand awareness
• Focus on growing and developing existing clients
• Update CRM and coverage reports daily
• Report in respect of daily activities to relevant Manager
• Attend to all fleet queries, setup of fleet reports and alerts
• Attend to de/re installation and repair queries and / or requests
• Attend to cancellation requests
• Attend to account queries
• Attend to updates of client and vehicle information (self-service portal)
• Follow-up on pending fitments
• Ensure familiarity and adherence to applicable company policies and procedures
• Attend and take initiative to develop own skills

Desired Experience & Qualification

• KCSE (minimum)
• B Com Business Management / Risk Management
• Ideally Previous RM Experience
• Account Management and Sales Experience
• Relationship Management
• MS Office Suite (Excel Intermediate / Advanced)