Systems Support Specialist

Summary:

We are looking for someone who will Assist with managing Wing's core business information systems technology, including cloud infrastructure (VMs and networks), business applications, and other technical services.

Responsibilities:

• Respond to user requests, triage, and troubleshoot issues
• Monitor for system alerts, respond as needed
• Analyze system performance and recommend / implement targeted improvements
• Create or update documentation as needed to drive ongoing improvements
• Support business SaaS applications (like Salesforce and ServiceNow) for Wing users
• Perform standardized administrative tasks (user management, etc)
• Triage incoming user support requests, and interact with other Wing support resources (and vendor service providers) to hand-off / escalate
• Assist Wing team with deployment and management of devices across Wing's global operations
• Follow documentation or guidance to help remotely configure laptops, tablets, or mobile phones
• Perform asset tracking and inventory management for Wing infrastructure and technology devices
• Manage and support Wing's operations users
• Manage onboarding / offboarding of Wing operations team members in our IT systems (including account creation, groups / lists, and application permissions)
• Keep user management playbooks and other documentation up to date

Skills/ Education/ Experience:

• 3-5+ years experience with technical systems management and user-facing support
• Experience with Google Cloud Platform infrastructure configuration and management - Experience with managing and supporting a variety of user-facing devices + technologies (e.g. ChromeOS, macOS, Windows, Android, iOS)
• Understanding and experience with computer networking systems and technologies (TCP/UDP/ICMP, DNS, HTTPS, routing, etc)
• Strong communication and interpersonal skills, able to manage multiple tasks effectively, determining priority, and updating stakeholders on progress.
• Technical support/ Administrative assistant background or SaaS and service now will be great to have.

Skills :