Customer Service Representative

As a global leader in precision measurement sensing technologies, VPG addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether in the design and safety of new generations of cars, trucks, and planes or optimizing advanced medical equipment and consumer products, VPG s deep engineering expertise makes the world safer, smarter, and more productive.

We are seeking a highly motivated and dedicated Customer Service Representative to join our team.

Tasks

• Customer point of contact for all questions with support for guidelines concerning price lists, quotation, part number validation etc.
• Order (entry and change) primary function with implementation of delivery for product and pricing fully validated. EDI order process supported as well as web based transactions.
• Coordinates all customer complaints including requests for RMA to replace as warranted.
• Handle RFQ process timely with full supporting documents for review by business and make complete approved offers. Follow-up on all opportunities and routine reporting with closure. Initiate phone contact routines with customer base; develop relations with ability to gather Engineering contacts for the FAE.
• New material requests coordinated for set-up and implementation for ordering and quoting including material master and customer material information records.
• Weekly backlog review of customer business with emphasis on supervision of purchase orders until delivered including all needed special arrangements.
• Follow-up FAE activities- customer visits/samples. Support FAE administratively and search for new customers to visit. (100% frequency)
• Communicates critical customer information/requirements to business units. (100% frequency)
• Optional customer visits/public exhibitions if agreed to by all parties.
• Daily report customer activities and solicit business and contacts.
• Creating and maintaining customer accounts and contact lists.
• Learn customer based tools of interface & support as agreed.
• Coordinate customer request for credits or other disputes.

Requirements

• A high school diploma or equivalent plus participation in continuing education/specialized training for the job are required.
• German and English language (spoken and written)
• MS Office products-basic office intermediate level experience is required.
• Communicates critical customer information/requirements to business units.
• Knowledge in modern communication, SAP R3 if available
• MS Office products-basic office intermediate level.
• Ability to work on deadlines, multi-task, prioritize effectively, communicate strategic information effectively and contribute to maintaining control and growth of the business.