Customer Service Manager

Customer Service Manager                             

Summary

Founded in 2008, The Gym Group offer a wide range of classes and high-spec equipment. 24 hour gyms with flexible memberships. It operates over 200 gyms with more than 750,000+ members. In the role of The Gym Group Client Account Manager for Johnson Health Tech UK, you will be the main point of contact for the Client and ensure the successful delivery of the Contract through planning, coordination and management of SLA’s.

Description of responsibility

Liaise with both the The Gym Group and Johnson Health Tech internal teams via effective and appropriate communication including; phone, email, Skype, and face to face meetings.

Manage and coordinate day-to-day operational aspects of the Contract including; quote generation, gym layout and design, order processing, stock levels, delivery and installation and after sales.

Develops order plan status reports to review discrepancies, plan ahead, anticipate and communicate potential issues, and initiate any corrective actions.

Work closely with the relevant departments to ensure effective and efficient implementation of the Contract.

Ensure reporting and SOP documentation are complete, accurate and distributed on-time.

Identify project resources required and assign responsibilities.

Attend meetings and site visits as appropriate.

Essential skills

·        Proven experience of delivering projects on-time

• Highly organised, with strong time-management skills
• Ability to adapt and problem solve under pressure

·        Strong interpersonal skills with the ability to communicate at all levels of both organisations

·        Managerial experience.

·        Attention to detail.

·        Self-motivated.

·        Customer focused.

·        Understands basic revenue models.

·        Good I.T. skills and proficient in Microsoft Office.