Senior Account Manager - Europe

Paymentology is the first truly global issuerprocessor giving banks and fintechs the technology team and experience to rapidly issue and process Mastercard Visa and UnionPay cards across more than 50 countries at scale.

Our advanced multicloud platform offering both shared and dedicated processing instances vast global presence and richer realtime data set us apart as the leader in payments.

As a Senior Account Manager at Paymentology you will be at the heart of our business nurturing relationships with our most critical and highvalue client accounts fostering trustbased relationships and identifying opportunities for growth and expansion.

Client Relationship Management:

• Manage critical and highvalue client accounts serving as their main point of contact.
• Develop and maintain trustbased relationships with key client stakeholders acting as their advocate within the organisation.

Account Strategy and Planning:

• Develop and implement comprehensive Success Plans tailored to each client s strategic goals and business objectives.
• Provide strategic insights and advice to clients aligning our services with their longterm vision.
• Regularly review and analyse client performance metrics.
• Organise and lead necessary meeting cadences such as Weekly Operational Reviews Monthly Performance Reviews Quarterly Business Reviews and Annual Steering Committees with clients.

Service Delivery and Client Feedback:

• Ensure timely and successful delivery of solutions.
• Manage client expectations and drive initiatives to gather feedback.
• Develop and implement strategies to enhance customer satisfaction and minimise churn.
• Monitor client health indicators and proactively implement measures to retain atrisk clients.

Business Development and Growth:

• Identify and pursue opportunities for upselling and crossselling.
• Drive contract renewals and leverage strategic insights to add value and enhance client satisfaction.

Reporting and Data Analysis:

• Prepare and present detailed reports on KPIs during strategic meetings.
• Continuously track annual success plan achievements and make strategic recommendations.

Leadership and Training:

• Provide clients with advanced training and resources to maximise the value of our services.
• Conduct workshops and seminars to educate clients on industry trends best practices and innovative solutions.

Problem Solving and Conflict Resolution:

• Address and resolve client issues promptly and effectively.
• Identify potential problems early and develop proactive solutions to mitigate risks.
• Serve as the senior escalation point for client issues.

Crossfunctional Collaboration:

• Collaborate with product marketing and sales teams to align client strategies with organisational goals as well as with other Account Managers to ensure a unified highquality experience across all regions.

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

Requirements :

What it takes to succeed:

• 1015 years in account management or client relationship management working with highvalue or enterprise clients large corporations.
• Proven experience engaging with Clevel executives.
• Experience in the payments domain and of managing stakeholders.
• Exposure to an industry or business that runs 365/24/7.
• Previous exposure to working in a quickly changing environment and an agile mindset to navigate change.
• Excellent verbal and written communication skills in English.
• Strong business acumen.
• Exceptional skills in building and maintaining longterm trustbased relationships with senior executives and key stakeholders.
• Resilient mindset able to work under pressure with a focus on successful outcomes.
• Excellent analytical skills for tracking and interpreting client data.
• Strong negotiation skills to renegotiate contracts and pricing with clients.
• Ability to travel 2550% across the region to visit clients.

Remote Work :

Yes

Employment Type :

Full time