Customer Operations Specialist w/ Native level of Dutch

Are you interested in new technologies? Do you believe that technology can make a big difference in business and society and would you like to help to make an impact while working in Barcelona? If so, keep reading!

The Operations Specialist works in a European, multicultural, and multilingual business environment. He/she acts as a first point of contact for channel partners and is responsible for managing order-to-cash related processes. Key tasks consist in analysing and resolving issues related to order management, backlog management, physical returns, invoicing, logistics etc. The Operations Specialist has daily contact with the channel partners (distributors and direct retailers) and is working closely together with transaction processing teams, and other internal stakeholders such as sales, process engineering, finance, and logistics.

Tasks

• Manage the relationship with your accounts (distributors/retailers) by providing daily operational support.
• Act as one contact towards the distributors/retailers for all issues End-to-End; communicating all relevant information and ensuring customer satisfaction.
• Analyze operational data, identify root causes of repetitive issues, and drive corrective actions.
• Deal with all written or verbal escalations and provide solutions when problems arise.
• Manage the daily interaction with the Transaction Processing team.
• Find solutions to queries and issues and provide coaching and training where needed.
• Pro-active monitoring of open orders & claims, using different tools and reports.
• Ensure that internal policies, legal regulations and audit requirements are met and maintained.
• Ensure that agreed operations performance service levels are achieved.

Requirements

• Native level of Dutch/Flemish AND fluent English
• University degree
• Good Excel Skills
• Working experience in customer service or similar roles will be valued
• Good analytical skills and have the ability to relate and compare data from different sources, in order to identify issues and drive solutions in a business environment.
• Customer oriented.
• Strong interpersonal skills and the ability to interact and negotiate with people in different levels of the organization, and with different cultural backgrounds.
• Good computer skills (MS Excel, PowerPoint, Word, Outlook).
• Excellent communication, conflict handling and team working skills.
• Ability and willingness to work in a diverse, international, and dynamic environment/team.
• Ability to work and multitask under pressure and meet agreed deadlines.
• Team spirit

Benefits

• Competitive Salary

• Private Medical Insurance

• Growth opportunities

• Discounts on company's products

• Social benefits

• Hybrid work

• Our recruitment process

• Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process.

• Step 2: Interview with the company's Team Leader

• Step 3: Interview with the company's Hiring Manager