Senior Account Manager (M/F/D)

Your responsibilities

• Ensure high customer satisfaction, win-win situations and customer growth
• Strategically develop business with existing customers
• Setup clear and lean processes and responsibilities with new customers to ensure operational efficiency and excellence
• Engage with existing customers regularly to exchange ideas and develop partnership roadmaps
• Define and analyze metrics and KPIs to ensure the success of the partnership and to enable profitable growth paths for both parties
• Take care of customer success by initiating and closing of up- and cross-sell opportunities in close collaboration with the Sales Team
• Propose and challenge new ideas from existing customers with the Product Team

Your profile

• At least 5 years of experience as a (Key-) Account Manager or Customer Success Manager
• Customer centricity, pragmatic solution-oriented attitude
• Strong communication, organizational and interpersonal skills
• Preferably experience in the energy, IoT, SaaS or platform business
• Fluent in German and English

Why gridX

• Flexible & mobile working: Remote work up to 70 days from anywhere in the EU
• Vacation: 28 days + 2 fixed days special leave at the end of the year
• Health & Sports: 30 Euros subsidy for Urban Sports Club or Qualitrain plus corporate health management & (mental) healthcare offers
• Personal development: coaching, access to e-learning platforms & annual development budget of 1500 Euros per employee
• Employee discounts: Access to gridX Corporate Benefits
• Stay fit and safe the planet with our JobRad offer
• Receive a fair monthly contribution to your company pension plan
• City travel subsidy: 30 Euros monthly allowance for your monthly/annual ticket
• Modern workplace in the hearts of Aachen and Munich with IT equipment of your choice
• Relocation Support: We support your relocation to Germany
• Experience the gridX culture at the annual team week, regular team events and receive 50 Euros on top per employee for your department event
• We will donate 20 Euros to a charity of your choice on your birthday

*Our benefits differ for 100% remote employment!

If you want to take up the challenge, please send us your complete and detailed application and accompany us on our mission to disrupt the energy sector!