Customer Onboarding Specialist

To accelerate our global expansion we are looking for a motivated Customer Onboarding Specialist for 40 hours/week to start immediately or as soon as possible in our office in Bristol
or in Reading, UK!

Tasks

• You support our UK and US sales team in customer projects.
• You hold presentations about the Hornetsecurity Services.
• You ensure a successful onboarding process to our services for our customers.
• You undertake follow ups, nurturing activity to ensure exceptional service throughout.
• You participate in technical aspects of tenders.
• You assist the support staff in dealing with complex issues.

Requirements

• You have an IT education.
• You have professional experience in the field of IT support/ help desk/ onboarding/ presales or consulting of IT solutions, ideally in an IT security or SaaS environment.
• You have excellent communication skills and can present yourself competently and
  confidently to customers.
• You enjoy convincing customers of Hornetsecurity Services on a technical level in presentations and web meetings.
• You are willing to work flexible hours covering the US time zone (1 pm 10 pm GTM, can be covered working from home) with great planning reliability.
• Experience with Salesforce is beneficial.
• You tackle things proactively, prefer to complete tasks today rather than tomorrow, and enjoy working in an international, fast-paced environment.

Benefits

• Fast growing international company with a promising future and unlimited development opportunities for your career.
• Attractive and performance-related compensation.
• Competitive quarterly commission payments and additional bonuses available.
• Company wellness program.
• 25 days holiday per year + public holidays
• Personal and professional development opportunities.
• Global team building events.
• Modern offices.
• Free Book Policy we will order your reference books.
• Easy access of the office through the M4 motorway and free onsite parking.
• Hybrid work model.

Do you want to help shape the growth and success of the Hornetsecurity Group? Then apply now with

• Your CV as PDF document.
• Your earliest starting date and your salary expectation.