L2 Desktop Support Engineer

Main Purpose of Job

End User Deskside/Remote support

device imaging maintenance and support

Support the infrastructure devices (Laptop, desktop, tablet, printers, mobile devices, phones, audio-visual ......) including services.

End User induction training

Meeting/Conf Room support

VIP User support

Compliance activities related to user security

Server & IT Room monitoring

Third Party support & facilitation

Reporting, and Asset (software & hardware) management reporting

Ensure resolution of all tickets (Ex. Incident, Request) within SLA timeframes and GLOBE standards.

Hardware stock management

Manage small projects.

Basic knowledge of permissions on servers.

Basic networking knowledge.

Basic application knowledge.

Requirements

• Bachelor s degree in Computer Science or Information Technology.
  
• Proven work experience as Desktop Support Engineer or Support Technician.
  
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  
• Knowledge of popular operating systems, software applications, and remote connection systems.
  
• Ability to solve complex hardware and software issues.
  
• Ability to travel and work after hours when necessary.
  
• Excellent interpersonal skills.
  
• Good written and verbal communication skills.