Lead, Digital Account Manager (Agency)
Lead, Digital Account Manager (Agency)
نُشرت في :
20-10-2022
صاحب العمل نشط
هذا المنشور غير متاح الآن! ربما يكون قد تم شغل الوظيفة.
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الراتب الشهري
لم يكشف
لم يتم الكشف عن الراتب
نُشرت في :
20-10-2022
الوصف الوظيفي
- Work as a point of contact for any matters specific to accounts
- Manage clients campaigns and proactively build and maintain strong, long-lasting customer relationships to ensure client satisfaction/retention
- Communicate and create monthly reports and QBR decks to clients regarding the strategy and ongoing success of campaigns
- Manage the performance of accounts,ensuring we are on track to deliver, and identifying any issues
- Manage the day to day running of accounts, including managing activity, performance, and task allocation
- Develop and maintain close and productive client relationships as well as identifying new business opportunities for existing clients
- Regularly interact with clients on Campaigns activity and ongoing performance through telephone calls, email communications, or face-to-face meetings
- Work with clients to set KPIs for campaigns and ensuring performance is monitored closely against client goals and contractual requirements
- Create monthly reports,QBR decks, and ad-hoc performance analysis and ensure they are shared and communicated well to the client
- Lead client meetings including client calls, monthly meetings, and QBRs
- Act as a point of contact for all the assigned accounts as well as escalating any performance issues to the Team Lead and/or Management
- Respond to client inquiries in a timely and professional manner
- Maintain an in-depth understanding of the financial status of accounts always
- Communicate any campaigns or client updates to all those working on the account
- Build relationships with clients and becoming rooted in their business so we grow with them
- Prepare and create performance analysis reports and making recommendations for corrective modifications with a view to ongoing optimization as well as compiling and analysing data to find trends and best practices to identify opportunities for the campaigns
- Educate and keep clients in the loop on our strategies and tactics
- Keep your finger on the pulse to identify opportunities within digital marketing for the benefit of both company and our clients
- Hit KPIs and objectives related to your accounts and other area
- Perform other job-related duties as assigned
- Support team and all company members by sharing knowledge that can increase skills or job performance on a daily basis
- Take action to support all new members with ongoing training on skills, organisation s processes and tools
- Actively create training materials where there may be gaps and work with management to increase team upskilling
- Actively share ideas and innovations publicly that could be implemented to increase team efficiency and productivity
- Support and promote company-level goals and objectives
- Maintain confidentiality of company processes
Requirements
- Minimum of 5 years experience in client servicing and leading teams
- Marketing agency background or startups would be an added advantage
- Excellent communication skills (oral and written)
- Proven track record in retaining and upselling client to bigger deals
- Excellent analytical skills in dealing with data and reports
Benefits
- Attractive incentives/commission for client retention and upselling
- Young, fun and dynamic team culture
- Fast-paced and high growth potential
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
