Business Analyst (SaaS/Hospitality)

Business Analyst (SaaS/Hospitality)

Our client is a high-growth global focused B2B enterprise SaaS company serving industries in 14 countries. Their SaaS platform is used by leading hotels, conference centres, stadiums, and other speciality venues. The software enables their customers to move quickly from outdated processes to high performing cloud-based tools that help bring together their entire events strategy.

Requirements

• +5 years experience in a similar role, ideally working with SaaS products & solutions
  

• A curious person who likes to thoroughly understand how things work
  

• Ability to prioritise competing customer demands
  

• Creative thinker with the confidence to influence solution design
  

• Experience in agile/scrum development teams
  

• A passion for executing on product roadmaps, gathering and prioritising product requirements, interacting with customers and internal teams to understand their needs
  

• Strong analytical capabilities, requirement elicitation, problem and impact analysis experience
  

• Proven experience collaborating with high performance, multi-disciplinary teams.
  

Responsibilities:

• Review, analyse and evaluate business systems and user needs for the company products
  

• Understand potential projects from a business perspective, what the requirements are and how a particular IT process or procedure needs to work
  

• Analyse customer requirements, define scope and objectives and document technical development requirements.
  

• Work closely with the Product Owner to understand and formulate the product design/goals
  

• Communicate with clients to understand their objectives and how the product can be designed to satisfy these objectives while aligned with core business goals
  

• Ensure the objectives/goals of the Product Owner are satisfied when defining requirements and designing solutions.
  

• Translating customer requirements into technical development requirements
  

• Assisting developers and quality assurance understand requirements
  

• Manage all scope changes to design proposals that can be driven by any key stakeholders (e.g. client demands, business objectives, development restrictions etc.)
  

• Accept ownership of how product features should work, including clear documentation, so this can be effectively communicated to relevant stakeholders.
  

• Work closely with appropriate team members to estimate effort to deliver features
  

• Assessment of bugs
  

Do we spark your interest? Then send us your CV today!

We are looking forward to hearing from you!

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Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta and Cape Town. Blackpen specialises in FinTech, Cryptocurrency, Startup and iGaming Recruitment.