Csm Manager

Responsibilities:

• Drive usage growth of "Modern Work" workloads (Microsoft 365 with a focus on Microsoft Teams Platform, Phone & Meetings) thru Customer Success excellence; reducing competitive threat.
• Hire, develop, support, coach and enable CEs to ensure effective delivery against priorities.
• Partner with all required Microsoft stakeholders in the subsidiary to drive CE role clarity and effective cross-team collaboration.
• Deep engagement with Business Decision Makers and IT Decision Makers (BDM/ITDMs) to deliver business outcomes.
• Manage and drive usage culture at scale within the local Microsoft subsidiary and the Microsoft partner ecosystem. People Management
• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.