Customer Service / Telemarketing

Duties:

Responsibilities are to be an intermediary between sellers and buyers.

Providing guidance to buyers and sellers.

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits;

Follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers.

Requirements

Skills:

Previous experience in a customer support role (Dealing with VIP guests)

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems/ Microsoft office and practices

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Must be available to join immediately

Must have Qatar Driving license

Bachelors / Higher diploma.