drjobs Software Support Engineer English

Software Support Engineer

صاحب العمل نشط

1 وظيفة شاغرة
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drjobs

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني

Valid email field required
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الخبرة drjobs

2 - 3 سنوات

موقع الوظيفة drjobs

القاهرة - مصر

الراتب الشهري drjobs

EGP 4000 - 6000

الجنسية

مصري

الجنس

N/A

عدد الوظائف الشاغرة

1 وظيفة شاغرة

الوصف الوظيفي

Job Responsibilities

  • Complete tasks related to onboarding new clients onto Trufla products
  • Track issues on JIRA from creation to resolution, within targeted time limits
  • Properly document and escalate issues that cannot be directly resolved by the Client Success team to the appropriate product team for action
  • Provide prompt and accurate feedback to customers collaborating with the Account Managers where needed
  • Collaborate with internal resources to provide accurate solutions to customer issues
  • Prioritize and manage open issues and log all activities related to resolving issues
  • Act as the conduit for translating technical information and updates into language that clients can easily understand
  • Synthesize client requests, needs and feelings into the technical requirements and documentation needed to resolve the issue being identified directly or in collaboration with the product teams
  • Ask customers targeted questions to quickly understand the root of the problem via JIRA, email, or phone
  • Follow up with clients to ensure their issue has been successfully solved to their satisfaction
  • Maintain a positive and friendly relationships with clients
  • Document technical knowledge and provide ideas to the product team for future enhancement.
  • When possible, participate in product planning sessions to stay on top of ongoing product updates and new functionality and features that are being developed
  • Research, diagnose, troubleshoot, and resolve technical issues as they come in from clients
  • If the issue requires client tenant-specific data or code changes then the changes and resolution must be documented clearly on the ticket
  • If the issue is product wide then it must be reviewed, approved, and merged by the product team

Job Requirements

Job Qualifications

  • 2+ years’ experience in a similar role, preferably within a marketing agency, technology/software company or professional services firm
  • Willing to shift regular work schedule to support clients in various time zones
  • Proven track record managing client and internal relationships

Strong understanding of at least some of the following:

  • MySQL & Django
  • HTML/CSS
  • JavaScript
  • Data processing
  • React
  • Linux Operating System
  • Shell scripting

Familiarity with:

  • JIRA
  • AWS Cloud Services
  • Apple Developer Program
  • Google Play
  • Docker Containers
  • CI/CD (preferably Gitlab or GitHub)

Nice to have / Willing to learn:

  • Python
  • NodeJS
  • Angular
  • Git Version Control

Values & Competencies

  • Critical thinker with strong attention to details
  • Client centric thinking to ensure that our clients are always our top priority
  • Outstanding interpersonal and business communications skills, both verbal and written
  • Flexible and adaptable with proven problem-solving ability
  • High degree of professionalism and integrity
  • Exceptional organization and time management skills
  • Works well within a team and independently and able to adjust to tight and changing deadlines
  • Be curious and aware of new industry trends and tools that can be leveraged by Trufla and share thoughts with the team
  • Open to receiving constructive feedback and willing to learn

نوع التوظيف

دوام كامل

المجال

التأمين

القسم / المجال المهني

التركيب والتثبيت / الصيانة / العمليات / إصلاح

المهارات المطلوبة

نبذة عن الشركة

الإبلاغ عن هذه الوظيفة
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