وظائف في Service Support في القاهرة

Handle calls, e-mails, webchats, and other contacts within the service level agreement. Manage Intelligent Service Center activities through gathering business information from the user, logging properly Incidents and service requests in relevant ticketing tool. Diagnose, Troubles المزيد...

Respond to customer inquiries and provide support via phone, email, and chat. Troubleshoot and resolve technical issues related to our e-learning platform. Assist customers with onboarding, registration, and payment processes. Provide product information and guide customers throu المزيد...

Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with المزيد...

Designing delicious and attractive menus and continuously making improvements. Forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock the bar and fridges. Building positive relationships with food and beverage vendors. Adhering to المزيد...

Position: Technical Support Agent Company Overview: RayaCX is a leading customer experience management company based in 6th of October City Egypt. We provide innovative solutions and services to help businesses improve their customer interactions and drive growth. Job Overview: We are المزيد...

Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows 10 and Office. Diagnose hardware issues, order parts, and replace faulty components. Answering user questions directly related to Windo المزيد...

Position: Technical Support Agent Company Overview: RayaCX is a leading customer experience management company based in 6th of October City Egypt. We provide innovative solutions and services to help businesses improve their customer interactions and drive growth. Job Overview: We are المزيد...

Contribute to increasing company profits through fruitful customer relationships. Search for new prospect customers in the defined territory which includes existing accounts and new accounts. Boost company revenue and achieve sales targets by taking appropriate measures into consi المزيد...

Generate repair quality reports based upon data analysis Monitor outgoing quality control at third party repair facilities Manage quality escalation issues Drive on-going product improvements with development engineering & product quality Implement plans for new product laun المزيد...

Support the Project Management Office execute day-to-day operations Maintain up-to-date filing and reference systems, assists in accounting and reporting activities Provide administrative support for strategic projects (e.g. Digital Talent VIP Board and Talent Awards) Provide sup المزيد...

Respond to the Facilities department help desk tickets. Follow up on all the maintenance team activities and ensure its fulfilment according to the scheduled durations. Conducting regular inspections of HVAC systems to identify and troubleshoot issues before they become المزيد...

Are you a Financial Advisor or a Stock Broker looking for the next step in your career? Our client has an opportunity for you! Check out the Investment Counselor position. Do you have a background in Finance and Investments as either an advisor or broker, and... Are you a high achieve المزيد...

الأدوار والمسؤوليات تحليل وتشخيص المشاكل الفنية في التطبيقات المدعومة في بيئة الإنتاج مع الملكية الكاملة والمساءلة عن بيئة الإنتاج مما يستلزم استعادة الخدمات بسرعة في حالة انقطاع التيار أداء مهام الدعم الفني اليومية والتعامل مع التذاكر المرفوعة المتعلقة بتطبيقات المجال لإغلاق مشكلات المزيد...

Position: Technical Support Agent Company Overview: RayaCX is a leading customer experience management company based in 6th of October City Egypt. We provide innovative solutions and services to help businesses improve their customer interactions and drive growth. Job Overview: We are المزيد...

الأدوار والمسؤوليات هذا دور بدوام كامل في الموقع لأخصائي الدعم الفني CSR الموجود في القاهرة، مصر. سيكون أخصائي الدعم الفني CSR مسؤولاً عن التعامل مع استفسارات دعم العملاء، وضمان رضا العملاء، والحفاظ على آداب الهاتف، وتحسين تجربة العملاء بشكل عام. المتطلبات نرحب بالخريجين للتقدم. إ المزيد...

Provide 1st Level support to production issues logged via tickets, mails, Phone and communication channels Support all business teams regarding system inquires and guide them Communicate with all services providers in case of technical issues and inquires Monitor, resolve and esc المزيد...

الأدوار والمسؤوليات توفير التدريب لقنوات المبيعات وموظفي المبيعات والموظفين الجدد لتعزيز الوعي بالمنتج ودفع المبيعات دعم فريق المبيعات من منظور فني، والتأكد من حصولهم على المعرفة اللازمة للترويج لمنتجاتنا بشكل فعال معالجة الشكاوى الفنية للعملاء، والعمل بشكل وثيق مع فريق خدمة العملاء المزيد...

Ensure high level of quality and accuracy in the daily work. Enhance after selling service & provide total customer satisfaction. Handle customers' inquiries and provide solutions to their problems. Sell e& products and services and ensure proper collection of requir المزيد...

RAYA Customer Experience (RAYA CX) is a leading provider of nextgeneration BPO and customer experience management services for Fortune 1000 companies across North America Europe the Middle East and Africa. Since 2001 RAYA CX has been delivering integrated business process outsourcing المزيد...

Control E-SOC Budget, from DB planning cycle to monthly receiving decisions to meet FY technology targets, and management directions, to meet budget phasing plan. Tracking and reporting expenditure versus outlook plans, to Head of E-SOC, for all relevant Cost Centers, with monthly المزيد...