وظائف ممثل دعم العملاء في مصر

Assist logistics process for the development of new products, inventory maintenance, manufacturing, shipment and delivery, and returns on products. Keep detailed records, generate reports, and develop presentations to help management understand the logistics perspective. Build rel المزيد...

Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transacti المزيد...

Coordinate and manage the customer service team, providing guidance and support to ensure high performance. Monitor team performance and provide feedback to improve efficiency and effectiveness. Act as the main point of contact for escalated customer service issues and ensure time المزيد...

Support agents in the day-to-day operations to secure complete orders and achieve team members’ operations targets. Improve customer experiences and customer satisfaction by assisting agents with all requires tools and skills for orders inquiries, transactions and complaints المزيد...

Utilize advanced analytics techniques to extract insights from customer data, analyze customer behavior, preferences, and trends to identify opportunities for enhancing customer experiences. Conduct recurrent and ad-hoc customer related analysis for the various stakeholders in the g المزيد...

Serve as the main point of contact for assigned clients managing all communication and inquiries. Develop a deep understanding of each clients contract with the company scope of services business needs objectives and challenges. Proactively identify opportunities to exceed clie المزيد...

Troubleshooting and resolving IT issues in a timely manner. Communicating with coworkers to diagnose problems. Installing and configuring hardware and software. Talking coworkers through the process of fixing technical issues. Prioritizing your workload to ensure the most critic المزيد...

Responds to support requests, collects detailed information regarding the issue, and resolves it based on established support database to our customers via telephone, live chat, and tickets. Troubleshoot issues in support of production web hosting systems within SLA/escalation guid المزيد...

تحليل وتشخيص المشكلات الفنية والوظيفية في التطبيقات المدعومة مع الملكية الكاملة والمساءلة التعامل مع التذاكر المرفوعة المتعلقة بالتطبيقات المدعومة مع الحفاظ على OLA / SLA المتفق عليها والتأكد من الحل مع الزملاء قم بإجراء تحليل السبب الجذري للحوادث التي أثيرت عبر التطبيقات المدعومة الإ المزيد...

1. Analyze and diagnose technical problems in the supported applications in the production environment with full ownership and accountability over the production environment entailing fast restoration of services in case of outages. 2. Perform the daily technical support tasks and ha المزيد...

Support Responsibilities: Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their probl المزيد...

إدارة الحوادث: العمل كنقطة اتصال أساسية لحوادث AVD المتصاعدة من فريق الدعم من المستوى الأول. التحقيق في المشكلات الفنية المتعلقة ببيئة AVD واستكشاف الأخطاء وإصلاحها، والعمل بجد على حل المشكلات ضمن اتفاقيات مستوى الخدمة المعمول بها. حل المشكلة: حدد الأسباب الجذرية لمشكلات AVD المتكرر المزيد...

Assist logistics process for the development of new products, inventory maintenance, manufacturing, shipment and delivery, and returns on products. Keep detailed records, generate reports, and develop presentations to help management understand the logistics perspective. Build relat المزيد...

Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessa المزيد...

Provide technical support for our Magento E-Commerce platform, ensuring optimal functionality. continuous integration and delivery (CI/CD) pipelines. Monitor system performance, troubleshoot issues, and execute preventive maintenance. Collaborate with development teams to automat المزيد...

Monitor system performance, availability, and capacity to identify and address potential issues proactively. Implement monitoring tools and frameworks to gather system metrics, analyze trends, and identify areas for improvement. Participate in on-call rotations to ensure 24/7 cove المزيد...

Maintaining a positive, empathetic, and professional attitude toward clients at all times Assist with challenging client requests or issue escalations as needed Acknowledging and resolving clients complaints Communicating and coordinating with colleagues as necessary Keeping rec المزيد...

Handling administrative tasks such as preparing reports, managing emails, and drafting correspondence. + Making travel arrangements including booking flights, and hotels. + Managing and organizing sensitive and confidential information on, documents, and files. + Assist ng the Managi المزيد...

Telehealth, fully remote Therapist / Counselor opportunity for part-time or full-time. Bonus OfferedLicensed Therapist / Counselor Details:100% remote workHigh volume of regular client referralsTherapy focused model with zero administrative work5-40 hrs per week - You decide your sche المزيد...

Provide end-user support for all IT services. Troubleshoot and analyze issues reported by users. Manage and administer users in Active Directory. Manage and administer user email accounts. Manage and administer Microsoft Windows environments. Set up and manage network essential المزيد...