وظائف في Constant Contact في القاهرة

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in act المزيد...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in activ المزيد...

Team Management: Recruit, train, and develop a team of customer service representatives. Manage their performance, provide coaching and feedback, and create opportunities for professional growth. Operations Management: Oversee the contact center's daily operations, including sc المزيد...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in act المزيد...

تمثيل الشركة بطريقة احترافية ومؤهلة التعامل مع المكالمات الواردة للشركة متابعة مكالمات العملاء المعقدة عند الحاجة الاحتفاظ بسجلات لجميع المكالمات والاستفسارات الواردة في قاعدة بيانات الشركة التعرف على احتياجات العملاء وتوجيهها للجهات المعنية إجراء المسوحات المختلفة حول رضا العملاء إدا المزيد...

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationsh المزيد...

Handle inbound and outbound calls in a professional and courteous manner. - Assist customers with inquiries, concerns, and technical issues. - Provide accurate and detailed information about products, services, and promotions. - Troubleshoot and resolve customer complaints or escal المزيد...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in act المزيد...

الإشراف على العمليات اليومية داخل مركز الاتصال، وضمان الالتزام بالسياسات ومعايير الجودة. قيادة وإلهام وتطوير فريق من الوكلاء لتقديم خدمة عملاء استثنائية باللغة الإسبانية. تحليل مقاييس الأداء لتحديد مجالات التحسين وتنفيذ الحلول الاستباقية. إدارة استفسارات وشكاوى العملاء، وضمان التوصل إ المزيد...

- Assist, support and perform the target based on transaction quality monitoring and ensure accuracy and effectiveness. - Ensure and apply accurate and detailed feedback is uploaded for every monitored transaction. - Monitor and raise violations for issues which impact customer a المزيد...

1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns. 2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer sati المزيد...

- Assist, support and perform the target based on transaction quality monitoring and ensure accuracy and effectiveness. - Ensure and apply accurate and detailed feedback is uploaded for every monitored transaction. - Monitor and raise violations for issues which impact customer and b المزيد...

Provide Direct Customer Support through various channels. Improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs) and Manage a team of 25+ interpreters. Investigate and resolve customer complaints and queries particularly escalated one المزيد...

Oversee and supervise Target based transaction quality monitoring for the team and ensure accuracy. Oversee, and ensure focused audits for RCA & issues identification to support business. Prepare, review and assure delivering agent level scores, areas of opportunities are rep المزيد...

Gaining an understanding of the client's needs and requirements and communicating them and the quality standards to the production teams. Devising ways to improve the manufacturing process to ensure higher-quality goods. Devising, improving, and reviewing new specifications and المزيد...

- Manage and supervise work force management day to day operations in an effort to increase operational effectiveness. - Report and observe daily call center metrics on all projects, teams, and agent performance. - Analyze and adjust staffing to maximize efficiency and service level r المزيد...

درجة البكالوريوس في التسويق أو إدارة الأعمال أو خدمة العملاء أو المجال ذي الصلة. مستوى اللغة الإنجليزية أو الفرنسية أو الألمانية أو الإيطالية B2. التخرج فقط أو التسرب (الطلاب لدي عرض مختلف) مهارات التواصل والتفاوض الجيدة. المهارات اللفظية والاستماع الفعال. المزيد...

1. Manage, verify, validate and tune data collection for log continuity and act to solve any log continuity problem to ensure incidents are identified and alerted and maintain the integrity and availability of all the collected logs, along with monitoring log sources heart-beat. 2. Co المزيد...

Monitor and ensure agents’ adherence to the schedule and breaks. Calculate the absence rate. Prepare internal reports and analyses. Monitor and analyze call patterns, intra- and inter-day activity and make adjustments as needed in real-time to ensure optimal productivity an المزيد...

Understanding the employee sentiments and desire for engagement activities Initiating and executing the various engagement activities Enhancing employee engagement programs through collecting constant feedback and review process Executing learning & development and talent man المزيد...