وظائف في مركز الاتصال في القاهرة

نحن نبحث عن متحدث ألماني سيكون مسؤولاً عن تقديم الدعم اللغوي والمساعدة لعملائنا وعملائنا الناطقين باللغة الألمانية. ستتاح لك الفرصة للتفاعل مع العملاء والإجابة على استفساراتهم وتزويدهم بالمعلومات التي يحتاجون إليها. بالإضافة إلى ذلك، ستساعد في ترجمة المستندات وضمان دقة الترجمات. يعد إ المزيد...

هناك حاجة إلى متحدثين باللغة الفرنسية لشغل وظائف مركز الاتصال في أسرع وقت ممكن !! متطلبات: - خريجون يجيدون اللغة الفرنسية + اللغة الإنجليزية بشكل جيد. - الخلفية الفنية / الخبرة تعتبر ميزة إضافية. - لا توجد التزامات لمدة 6 أشهر القادمة. - جاهز للبدء. فوائد: - التأمين الاجتماعي و المزيد...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so المزيد...

Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agen المزيد...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in act المزيد...

Customer Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs. Route calls to relevant Departments and follow-up where necessary. Handles customer complaint professionally and responds with efficient solutions and escalates where n المزيد...

- Handle calls from customers regarding inquiries, complaints, billing, and technical issues. - Provide accurate and efficient solutions to ensure customer satisfaction and retention. - Maintain detailed and accurate records of customer interactions and transactions. - Collaborate المزيد...

Proactively seek out new sales opportunities through a variety of channels, including cold calling, networking, and social media. Conduct in-depth market research to identify potential clients and assess their needs. Cultivate positive relationships with clients, listening attenti المزيد...

- Perform, follow up and maintain target based on transaction quality monitoring and ensure accuracy and effectiveness - Review, highlight and report process levels gaps and areas of opportunities - Validate, track and ensure accurate and detailed feedback is uploaded for every moni المزيد...

Perform, follow up and maintain target based on transaction quality monitoring and ensure accuracy and effectiveness - Review, highlight and report process levels gaps and areas of opportunities - Validate, track and ensure accurate and detailed feedback is uploaded for every monitor المزيد...

Run the scheduler to automatically clear open line items where matching references exist. Perform manual matching of open line items wherever possible after ensuring adequate matching criteria exist and due confirmations are obtained Ensuring that all the open line items at the en المزيد...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Knowing our products inside and out so that you can answer questions. Ensure customer satisfaction and provide professional customer support. Keeping records of customer interactions, tra المزيد...

مع من ستعمل CX هو فريق من الأدلة الفنية الاستثنائية التي ينصب تركيزها الأول على تقديم أفضل تجربة للعملاء. نحن نساعد في مواجهة أصعب تحديات الأعمال من خلال الحلول التي تركز على الشبكة والتي تعمل على تسريع نجاح العملاء والشركاء وتفانيهم. يتم التحقق من صحة نجاحنا من خلال النتائج المالية المزيد...

Be responsible for supporting the team with delivering the cutting-edge reporting & analytics services to all Cluster stakeholders. Interact with the account managers and engage the key accounts’ teams ensuring that they take quantitatively based decisions. Act as local المزيد...

Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives. Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle obj المزيد...

Agreed volume of work is handled contributing to the achievement of the unit/department/centre performance target, Build professional relationships with colleagues in his/other areas and with the BP as well. Inbound and outbound calls with potential customers to complete Internationa المزيد...

Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre: . Support safety programs and compliance to ensure a safe work environment for all associates . Coordinate inventory control maintenance and random counts i المزيد...

Our company’s journey began in Egypt in 2007. It was then known as NAOS Marketing, a small contact center supporting a marketing consulting firm. Over the years, the company grew steadily and is now recognized as an expert in Customer Experience with 1,300 contact center agents المزيد...

Responsible for the end to end process of placing the POs, forecasting and assessing stock requirements, sharing POs with vendors and Fulfillment Centre Supply Chain teams to manage the delivery dates Ensure the POs meet the required approvals according to the company financial appro المزيد...

Develops delegated elements of annual business plan outcomes to deadlines and budget. Leads and manages design resource for project/s. Manages daily operations for project/s design resource /managers. Supports business development and work winning activities. Recommends an المزيد...