وظائف في Call Center Agent في القاهرة

Customer Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs. Route calls to relevant Departments and follow-up where necessary. Handles customer complaint professionally and responds with efficient solutions and escalates where n المزيد...

Handle inbound and outbound calls in a professional and courteous manner. - Assist customers with inquiries, concerns, and technical issues. - Provide accurate and detailed information about products, services, and promotions. - Troubleshoot and resolve customer complaints or escal المزيد...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in act المزيد...

Proactively seek out new sales opportunities through a variety of channels, including cold calling, networking, and social media. Conduct in-depth market research to identify potential clients and assess their needs. Cultivate positive relationships with clients, listening attenti المزيد...

Impact on the Business Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. Delivers what is promised in line with customer expectations Offers المزيد...

- Perform, follow up and maintain target based on transaction quality monitoring and ensure accuracy and effectiveness - Review, highlight and report process levels gaps and areas of opportunities - Validate, track and ensure accurate and detailed feedback is uploaded for every moni المزيد...

Perform, follow up and maintain target based on transaction quality monitoring and ensure accuracy and effectiveness - Review, highlight and report process levels gaps and areas of opportunities - Validate, track and ensure accurate and detailed feedback is uploaded for every monitor المزيد...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Knowing our products inside and out so that you can answer questions. Ensure customer satisfaction and provide professional customer support. Keeping records of customer interactions, tra المزيد...

درجة البكالوريوس في التسويق أو إدارة الأعمال أو خدمة العملاء أو المجال ذي الصلة. مستوى اللغة الإنجليزية أو الفرنسية أو الألمانية أو الإيطالية B2. التخرج فقط أو التسرب (الطلاب لدي عرض مختلف) مهارات التواصل والتفاوض الجيدة. المهارات اللفظية والاستماع الفعال. المزيد...

1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns. 2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer sati المزيد...

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationsh المزيد...

هذا دور مختلط بدوام كامل لوكيل يقع في مصر الجديدة. سيكون الوكيل مسؤولاً عن تقديم خدمة عملاء استثنائية ومعالجة طلبات العملاء وترويج منتجات MetLife وبيعها والاحتفاظ بسجلات دقيقة. سيكون هذا الدور موجودًا في مصر الجديدة ولكنه سيوفر أيضًا المرونة لبعض الأعمال عن بعد. مؤهلات مهارات قوي المزيد...

To monitor calls and evaluate performance of PBAs with regards to the quality of their service according to mashreq quality procedures & parameters To assess in setting call quality standards and call quality parameters and PBA scoring sheet. To evaluate overall “ servic المزيد...

Responsibilty: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. المزيد...

Initiating sales with potential customers over the phone. Asking questions to engage customers and keep the conversation going. Listening to the customers' needs to generate repeat sales. Gathering and documenting customer information, payment methods, purchases, and reactions المزيد...

Complete exchanges and returns in a timely and professional manner. Help with the organization of on-site events including weddings, business fairs, and corporate meetings. Greet clients when they enter the building and guide them to their designated areas. Process important quer المزيد...

الترويج لمنتجات وخدمات برامج CompactSoft عبر الهاتف تقديم ملف تعريف شركة CompactSoft للعملاء تحديد متطلبات برامج العملاء قم بإجراء حوار استبيان عبر الهاتف مع العملاء المحتملين والعملاء المتوقعين تسجيل معلومات العملاء المحتملين الحفاظ على قاعدة بيانات للآفاق والعملاء المتوقعين والفرص ت المزيد...

الرد على جميع مكالمات الضيوف أو طلباتهم أو أسئلتهم أو مخاوفهم وتسجيلها وتسجيلها ومعالجتها. تشغيل محطة تبديل الهاتف. معالجة طلبات الضيوف لمكالمات الإيقاظ، وفحص المكالمات، وعدم الإزعاج، وإعادة توجيه المكالمات، والمكالمات الجماعية، ومكالمات ترحيل TDD، ومكالمات الضيوف غير المسجلة. إبلاغ ا المزيد...

Responsibilities: Greet clients and visitors with a positive, helpful attitude. Assisting clients in finding their way around the office. Announcing clients as necessary. Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining المزيد...

-Issue and confirm flight ensuring all customer information is correct. -Assist customers in making and modifying reservations, including seating preferences and special requests. -Provide exceptional customer service by addressing inquiries, resolving issues, and offering travel-rela المزيد...