Performance Improvement Jobs in Glasgow

JOB PURPOSETo effectively manage Helpdesk Team Leaders & support them in management of teams & KPIs. To deliver management information in a timely & effective way. Quality & Planning Helpdesk resources/recruitment to ensure consistency of delivery & service. To dep More...

Customer Audit and Insight Specialist Salary circa 27500 12 months FTC Are you someone who loves diving into data uncovering insights and driving excellence Were looking for a skilled Audit and Insight Specialist to join our team and strengthen our thirdparty supplier relationships. More...

What youll be doingResponsible for conducting quality audits against riskbased compliance model for customer interactions.Deliver key insights back to the business areas from the quality monitoring carried out.Ensure that the principles outlined in our internal QA Framework are delive More...

The Tactical Planning Analyst will support the production and delivery of scheduling and tactical planning across our inhouse contact centre to help deliver on Contact Centre KPIs. Supporting UK planning and Partner Management teams drive the right level of performance efficiency and More...

This role will lead and support a FCA Quality Assurance team instilling a strong compliance led customer centric approach to auditing customer interactions and journeys. You will be at the core of the team protecting our business and our customers by ensuring all interactions meet Thr More...

The Partner Program manager at IFS is a critical role focused on driving the success and effectiveness of our partner ecosystem within IFS and with our Partners. This role will work closely with the Partner and Channels (P&C) leadership team to optimize the IFS Partner program GTM More...