Sutherland

HR Generalists Intern in this role get to:Shape workplace culture: Present and model HR philosophy and policiesBe the expert: Provide policy interpretation guidance to employeesStrengthen relationships: Resolve employee relations issues timely through appropriate coaching and counseli More...

Key ResponsibilitiesTeam LeadershipLead coach and develop a team to meet performance goals.Provide regular feedback and training to improve skills.Claims ManagementOversee claims processes for timely and accurate resolution.Handle escalations and review complex or highvalue claims.Ris More...

Consultants in this role gets to: Enhance companys cash flow by expediting collections of accounts receivable through substantial outbound calls daily. Manage a portfolio of accounts to drive timely payment of past due balances from largedollar repetitive customers. Work col More...

Sutherland is launching a new program under our Banking/Financial Services vertical. We are looking to bring on a talented BILINGUAL Team Manager to lead the team! IF you have the leadership and vertical experience to ensure a successful launch we want to hear from you! As a Team More...

Sutherland is launching a new program under our Banking/Financial Services vertical. We are looking to bring on a talented BILINGUAL Team Manager to lead the team! IF you have the leadership and vertical experience to ensure a successful launch we want to hear from you! As a Team More...

The main job of a Quality Lead is to manage productivity of QA and aid in their effectiveness. He/she should be conducting transaction auditing sessions and JMS sessions for Qreps. He/she must keep the QAs motivated and working as a team making sure each member understands company pol More...

Sutherland is looking for a skilled Implementation Engineer (6 12 Months Contract role) with deep experience in the Genesys platform. The primary purpose of this position is to design implement and support Sutherland Genesys platform.  Platform currently includes inclu More...

You will be the technical contact for various large priority clients and request technical assistance via many channels including phone email and various web contact methods (chat eServices). You will quickly get to the root of customer problems by gathering all the necessary technica More...

You will be the technical contact for various large priority clients and request technical assistance via many channels including phone email and various web contact methods (chat eServices). You will quickly get to the root of customer problems by gathering all the necessary technica More...

HR Generalists Intern in this role get to:Shape workplace culture: Present and model HR philosophy and policiesBe the expert: Provide policy interpretation guidance to employeesStrengthen relationships: Resolve employee relations issues timely through appropriate coaching and counseli More...

Sutherland is looking for a skilled Implementation Engineer (6 12 Months Contract role) with deep experience in the Genesys platform. The primary purpose of this position is to design implement and support Sutherland Genesys platform.  Platform currently includes inclu More...

Key Responsibilities:Lead manage and support a team of customer support agents ensuring effective handling of customer queries and troubleshooting issues.Responsible to meet their Teams KPI performance and ensure that underperformance is managedProvide support to the team by acting as More...

Sutherland is looking for a skilled Implementation Engineer (6 12 Months Contract role) with deep experience in the Genesys platform. The primary purpose of this position is to design implement and support Sutherland Genesys platform.  Platform currently includes inclu More...

You will be the technical contact for various large priority clients and request technical assistance via many channels including phone email and various web contact methods (chat eServices). You will quickly get to the root of customer problems by gathering all the necessary technica More...

You will be the technical contact for various large priority clients and request technical assistance via many channels including phone email and various web contact methods (chat eServices). You will quickly get to the root of customer problems by gathering all the necessary technica More...

Travel Customer ServiceResolution for Issues with regards to ticketing/ schedule change.Ticketing/ Fare Auditing Schedule changes name corrections MCOs Residuals manual calculations complex itineraries (international multidestination different currencies) etc. Ticket issuance.Voice Cu More...

Travel Customer ServiceResolution for Issues with regards to ticketing/ schedule change.Ticketing/ Fare Auditing Schedule changes name corrections MCOs Residuals manual calculations complex itineraries (international multidestination different currencies) etc. Ticket issuance.Voice Cu More...

Travel Customer ServiceResolution for Issues with regards to ticketing/ schedule change.Ticketing/ Fare Auditing Schedule changes name corrections MCOs Residuals manual calculations complex itineraries (international multidestination different currencies) etc. Ticket issuance.Voice Cu More...

The main job of a Quality Lead is to manage productivity of QA and aid in their effectiveness. He/she should be conducting transaction auditing sessions and JMS sessions for Qreps. He/she must keep the QAs motivated and working as a team making sure each member understands company pol More...

Key ResponsibilitiesTeam LeadershipLead coach and develop a team to meet performance goals.Provide regular feedback and training to improve skills.Claims ManagementOversee claims processes for timely and accurate resolution.Handle escalations and review complex or highvalue claims.Ris More...