Sutherland

Travel Customer ServiceResolution for Issues with regards to ticketing/ schedule change.Ticketing/ Fare Auditing Schedule changes name corrections MCOs Residuals manual calculations complex itineraries (international multidestination different currencies) etc. Ticket issuance.Voice Cu More...

Key ResponsibilitiesTeam LeadershipLead coach and develop a team to meet performance goals.Provide regular feedback and training to improve skills.Claims ManagementOversee claims processes for timely and accurate resolution.Handle escalations and review complex or highvalue claims.Ris More...

Key ResponsibilitiesTeam LeadershipLead coach and develop a team to meet performance goals.Provide regular feedback and training to improve skills.Claims ManagementOversee claims processes for timely and accurate resolution.Handle escalations and review complex or highvalue claims.Ris More...

Key ResponsibilitiesTeam LeadershipLead coach and develop a team to meet performance goals.Provide regular feedback and training to improve skills.Claims ManagementOversee claims processes for timely and accurate resolution.Handle escalations and review complex or highvalue claims.Ris More...

Key ResponsibilitiesTeam LeadershipLead coach and develop a team to meet performance goals.Provide regular feedback and training to improve skills.Claims ManagementOversee claims processes for timely and accurate resolution.Handle escalations and review complex or highvalue claims.Ris More...

Sutherland is looking for a skilled Implementation Engineer (6 12 Months Contract role) with deep experience in the Genesys platform. The primary purpose of this position is to design implement and support Sutherland Genesys platform.  Platform currently includes inclu More...

You will be the technical contact for various large priority clients and request technical assistance via many channels including phone email and various web contact methods (chat eServices). You will quickly get to the root of customer problems by gathering all the necessary technica More...

The main job of a Quality Lead is to manage productivity of QA and aid in their effectiveness. He/she should be conducting transaction auditing sessions and JMS sessions for Qreps. He/she must keep the QAs motivated and working as a team making sure each member understands company pol More...

HR Generalists Intern in this role get to:Shape workplace culture: Present and model HR philosophy and policiesBe the expert: Provide policy interpretation guidance to employeesStrengthen relationships: Resolve employee relations issues timely through appropriate coaching and counseli More...

HR Generalists Intern in this role get to:Shape workplace culture: Present and model HR philosophy and policiesBe the expert: Provide policy interpretation guidance to employeesStrengthen relationships: Resolve employee relations issues timely through appropriate coaching and counseli More...

Key Responsibilities:Lead manage and support a team of customer support agents ensuring effective handling of customer queries and troubleshooting issues.Responsible to meet their Teams KPI performance and ensure that underperformance is managedProvide support to the team by acting as More...

Key Responsibilities:Lead manage and support a team of customer support agents ensuring effective handling of customer queries and troubleshooting issues.Responsible to meet their Teams KPI performance and ensure that underperformance is managedProvide support to the team by acting as More...

Consultants in this role gets to: Enhance companys cash flow by expediting collections of accounts receivable through substantial outbound calls daily. Manage a portfolio of accounts to drive timely payment of past due balances from largedollar repetitive customers. Work col More...

Consultants in this role gets to: Enhance companys cash flow by expediting collections of accounts receivable through substantial outbound calls daily. Manage a portfolio of accounts to drive timely payment of past due balances from largedollar repetitive customers. Work col More...

Sutherland is launching a new program under our Banking/Financial Services vertical. We are looking to bring on a talented BILINGUAL Team Manager to lead the team! IF you have the leadership and vertical experience to ensure a successful launch we want to hear from you! As a Team More...

These work from home opportunities require individuals who strive to provide nextlevel care to clients and their customers and can excel in an environment where leads are provided. In this role you will: Handle inbound and outbound calls with prospects with th More...

These work from home opportunities require individuals who strive to provide nextlevel care to clients and their customers and can excel in an environment where leads are provided. In this role you will: Handle inbound and outbound calls with prospects with th More...

Professionals in this role get to: Set the path to success: Support recruiting team to ensure a positive and smooth experience for candidates. Build the company: Identify and recruit the bestfit personnel to help drive the team and company to higher levels. Strengthen relati More...

 In this role you will manage a portfolio of enterpriselevel corporations and proprietorships focusing on cultivating strong longterm client relationships while driving measurable business growth. You will serve as a strategic partner providing highimpact insights and recommendat More...

The Collections Associate is responsible for interfacing with customers via Telephone/Emails/Chat assist customers effectively with high level of customer service to reduce delinquent accounts. Respond to customer requests and queries regarding service product and account information. More...