Helpdesk Jobs in Al Hofuf

Excellent communication skills and the ability to interact with customers effectively and professionally. Deep understanding of customer needs and expectations and ability to analyze data related to customer experiences. Ability to design and implement customer experience strategies t More...

Review and conduct QA on support tickets against the set scorecard, providing feedback and improvement guidelines to agents Review DSAT tickets and provide an overview of issues and improvement opportunities to team leads Work on root cause analysis Identify trends, patterns and More...