Orange Business Services Egypt

Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products More...

Responsibilities: Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency an More...

Responsibilities: Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue. Identifying promising prospects through cold-calling, networking, and customer referrals. Ensuring that all sales administration and customer service activities ru More...

Responsibilities: Liaise with higher technical support levels, teams & vendors to drive incident resolution Ensure efficient analysis, troubleshooting and restoration of voice services including multivendor platforms & Orange core voice network Resolve incidents within the More...

Responsibilities: Formulate partnerships across assigned departments to deliver value added service to management and employees that reflect the business objectives of the organization. Consult with line management to provide HR guidance when appropriate. Provide daily operationa More...

Responsibilities: Monitoring system performance and identifying problems that arise. Responding in a timely manner to user-reported errors. Protecting the database against threats or unauthorized access. Ensuring that the database is adequately backed up and able to be recovered More...

Responsibilities: Planning, implementing, managing, monitoring, and upgrading security measures for the protection of the organization's data, systems, and networks. Troubleshooting security and network problems. Responding to all system and/or network security breaches. Ens More...

Responsibilities: Installing and maintaining operating environments. Monitoring these operating environments. Responding effectively and speedily to any problems. Maintaining a professional demeanor with clients and colleagues. Providing training and support. Ensuring operatin More...

Responsibilities: Analyzing existing hardware, software, and networking systems. Creating and implementing scalable Cisco networks according to client specifications. Testing and troubleshooting installed Cisco systems. Resolving technical issues with networks, hardware, and sof More...

Responsibilities: Monitoring and maintaining networks and servers. Upgrading, installing and configuring new hardware and software to meet company objectives. Implementing security protocols and procedures to prevent potential threats. Creating user accounts and performing acces More...

Responsibilities: Liaising with coworkers and clients to elucidate the requirements for each task. Conceptualizing and generating infrastructure that allows big data to be accessed and analyzed. Reformulating existing frameworks to optimize their functioning. Testing such struct More...

Responsibilities: Assessing data from a variety of sources to gain insights into pricing strategies and market trends. Analyzing competitor pricing and market trends to increase market share and profitability. Tracking customer engagement to develop effective pricing strategies f More...

Responsibilities: Collaborating with coworkers to conceptualize, develop, and release software. Conducting quality assurance to ensure that the software meets prescribed guidelines. Rolling out fixes and upgrades to software, as needed. Securing software to prevent security brea More...

Responsibilities: Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required. Protecting data, software, More...

Responsibilities: Functional and technical troubleshooting expertise Ticket routing to fix agent entities Proactively monitor of applications performances Handle, diagnose and route in real-time incoming trouble tickets Produce monthly applications availability reports (Key Perfo More...

Responsibilities: Maintaining positive relationships with customers. Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out effic More...

Responsibilities: Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions. Modifying and improving existing systems. Educating teams on the implementation of new cloud technologies and initiatives. Designing, developing and deploying More...

Responsibilities: Meeting with the IT manager to determine the company’s current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the More...

Responsibilities: Providing software application support under the supervision of the Senior Engineer. Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with More...

Responsibilities: Overseeing general office operation. Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers. Coordinating appointments and meetings and managing staff calendars and schedules. Supervising, mentorin More...

Responsibilities: Designing and building mobile applications for Apple’s iOS platform. Collaborating with the design team to define app features. Ensuring quality and performance of the application to specifications. Identifying potential problems and resolving application More...