German Speaking Consultant For Online Security Software Support

Are you a fluent German speaker with good computer skills Be part of our Helpdesk team that helps customers stay safe online!

We invite you to be part of a team that assists customers of antivirus software find the solutions they are looking for. If cybersecurity and online safety is your thing grab this opportunity to join our team and work with the leaders of the industry while enhancing your resume.

This is your chance to work as a consultant for the worlds top multinational cybersecurity and antivirus providers.

What you will do:

• Communicate with customers via phone chat & email
• Ensure full functionality of the antivirus protection
• Troubleshoot technical issues using your problemsolving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide and maintain strong professional relationships with all partners and show empathy at all times
• Log the cases on internal systems while getting up to date with clients products & services.

What you will bring:

• Fluency in German
• Very good communication skills in English
• Exceptional written and spoken communication skills soft skills as well as problemsolving skills
• Empathy and a passion for customer service
• Familiarity with current AntiMalware and Firewall products
• Ability to install an operating system and install additional necessary software
• Ability to troubleshoot common PC Mac and mobile issues
• Knowledge of MAC iOS and Android Operating Systems
• Knowledge of Firewall Antivirus products and Security domain
• Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
• Base knowledge of networking technologies (TCP/IP DNS WLAN)

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process (all at no cost to you))
• Competitive monthly salary 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises providing a great working environment with relaxing break areas
• Work for a Great Place to WorkCertified Company that fosters diversity.

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Remote Work :

No