Duty Manager

We are looking to hire a Duty Manager for one of our client companies.

Qualifications:

• Graduate/Diploma in Hotel Management
• A minimum of 2 3 years of supervisory experience in the Front Office department
• Operational experience in the reservation reception cashiers concierge and guest relations
• Thorough knowledge of accommodation management revenue management and reservation systems.
• Working knowledge of MS Office Micros and Fidelio (or any other property/ point of sale systems)
• Room Pricing & Selling techniques

Responsibilities:

• Staffing and Scheduling of the shift and allocation of duties.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Facilitate learning and development for all the team members of the outlet
• Performance Appraisal/ Management of the staff in the department.
• Maintain the Log Book and effective followup system Check the daily arrival list and monitor all VIP movement.
• Ensure that the guest has a pleasant stay by supervision of;
  Room allocation
  Smooth Check In & Check Out
  Special requirements of the guest
• Coordinate with departments like Security and Housekeeping to ensure that all the security hygiene and aesthetic standards of the hotel are met.
• Act as a Point Contact for the guests constantly interacting with guests in order to solicit feedback.
• Prepare reports on Occupancy Average rates Reservations etc
• Ensure through regular monitoring of GSTS and feedback prompt efficient and accurate service to all guests.
• Maintain the Guest History System and update the guest profiles.
• Monitor the business of competition hotels in terms of new accounts and rates.
• Ensure that all the operational standards set for all the processes are followed.
• Ensures norms procedures and systems for the safety and security of guest belongings (e.g. Lockers Left luggage etc) are followed.
• Ensure that all the statutory requirements for inhouse guests are met

If you are interested please send your CV to or apply below.

Remote Work :

No