Dutch Customer Servi....
Dutch Customer Service Helpdesk - Tech Support
Posted on :
02-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2781355
Do you follow all the latest developments in technology and gadgets Do you have excellent communication skills in Dutch
This is your chance to work as a customer representative for one of the Big Five IT companies!
We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Dutch customer experience team to support customers from the Netherlands and Belgium after following a complete training by certified instructors.
What you will do:
- Communicate with customers via phone chat & email
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction representing a major brand
- Provide troubleshooting for mobile devices (mobile phones tablets & more)
- Assist customers to manage/secure their account & passwords
- Setup repairs for hardwarerelated issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
What you will bring:
- Fluency in Dutch
- Advanced English knowledge
- Familiarity with iOS and/or MacOS or comparable technology is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
What we offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process (all at no cost to you))
- Competitive monthly salary 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises providing a great working environment with relaxing break areas
- Work for a Great Place to WorkCertified Company that fosters diversity.
INTERESTED PLEASE SEND A MESSAGE TO APPLY OR DISCUSS 100 MORE JOB POSITIONS
Remote Work :
No
Employment Type
Full Time
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