Customer Success Officer

Recruitment Apple Lovers is working with a multinational financial services company specialising in online trading who is seeking to onboard a Frenchspeaking Customer Success Officer to join their team in Limassol.

Position: Customer Success Officer

Location: Limassol Cyprus

Employment type: Fulltime

Remuneration: Base salary bonuses

DUTIES AND RESPONSIBILITIES:

• Assist clients worldwide through live support
• Answer emails assist with opening of client accounts amend existing accounts maintain client records
• Demonstrate impeccable telephone etiquette and management
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Report to the management and deal with all departments to resolve issues
• Provide support and troubleshooting on Trading Platforms
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Handle client inquiries appropriately and ensure that high level service is provided
• Promote available products and services to clients provide all relevant information to clients
• Develop and maintain excellent relationships with prospective and existing clients
• Contribute to team effort by achieving targeted results

REQUIREMENTS:

• Native / fluent in French both oral and written. Fluent in English (at least B2 level). Additional languages will be considered as an advantage
• Degree in Business Studies or any other related field
• Previous experience in a similar position will be considered as a major advantage
• Excellent communication skills (both oral and written)
• Able to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Knowledge of MetaTrader platforms will be considered as an advantage
• Ability to work rotational shifts: 09:0018:00 10:0019:00 MondayFriday.

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• A dynamic multilingual multicultural and creative team with positive and friendly atmosphere
• Professional and personal development opportunities in a fastgrowing environment
• Comprehensive Global Medical Insurance Plan with coverage for the employee and their immediate family from day one
• Guidance and tools to reach your full potential
• Company discount card with access to various goods and services
• Udemy Business unlimited membership
• Corporate events and team building activities
• 24 working days annual leave ( public holidays)

Remote Work :

No