Call Center Representative

Capitol Bridge Puerto Rico is seeking on-site Customer Service Representatives (Level I) for our Isabela site located at 699 Industrial Avenue, Isabela PR 00662.

Salary: $13.00 p/h!

We are looking for enthusiastic, experienced CSRs (Level I) to continue to make a positive impact on our customers!

Come join our Team! To prepare you for this endeavor, Capitol Bridge Puerto Rico will offer paid, comprehensive training that will provide you with the tools and resources to assist caller(s) with the highest level of service, support, and professionalism. This position is contingent upon project award and contract approval.

Candidate MUST be able to work on-site and a full-time schedule. Monday-Friday; Hours of Operation vary from 6:30 a.m.-8:00 p.m. (subject to business needs)

Excellent Benefits Plan Includes:

• Health Insurance- medical, dental, vision & pharmacy benefits. (80% employer contribution included)
• Company sponsored Life Insurance.
• 401K Retirement plan.
• Vacation Leave and Sick Leave dictated by PR Labor Law.
• Employee Assistance Program
• Paid Training
• Paid Holidays
• Wellness Program

Responsibilities:

• Using standard call-center technology: telephones, e-mail, and web browsers
• Assisting callers in finishing online applications
• Responding to telephone inquiries within set time parameters
• Reporting problems through an easy online system
• Respond to written and telephone inquiries from claimants and third-party contacts.
• Participate in other activities such as training, attending team meetings, reviews of internal and external communications.
• Adhering to provided schedule and privacy rules set forth by the programs we serve.
• Completing all assigned training as necessary
• Filling out timesheets
• Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service.
• Perform other duties as assigned by leadership.

Education, Skills, and Qualifications:

• Must be able to speak and read English clearly, professionally, and fluently.
• High School diploma or equivalent is required.
• Minimum 1 year of customer service/call center experience required.
• Must be able to type a minimum of 20 WPM.
• Experience working with a PC and the Windows operating system is required.
• Ability to effectively work within established contractual turnaround times required.
• Must have excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
• Ability to work as a member of a team.
• All personnel will be required to undergo program update training as the program changes.
• Overtime may be required.

You will receive requests for background check, fair credit check, and drug screen regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.